Once we have engaged with a young person, through street-based youth work, group attendance, or a referral from schools or social care and health, we will offer support to the young person and their family to address any identified problems and assess what services are available for them to access. We may provide support ourselves through advocacy, advice or mediation. In some cases, where more specialised support is appropriate, we can make the necessary referrals or provide a sign-posting service. We will continue to work with the family to monitor progress and offer ongoing support.